Job Information
Kuehne+Nagel KN Global Services HER - Customs Team Manager in Barreal de Heredia, Costa Rica
If you wish to further develop your career with one of the most successful logistics organization, this is an excellent opportunity to join our team.
Your Role
The Customs Team Manager is responsible for coaching, problem solving, and serving as a liaison between the team and upper management. S/he has the ability to mentor and train staff. S/he is well versed in the processes within the scope of the role and is results-oriented and focused. The goal is to ensure that operations are carried out productively. S/he is considered the deputy of the department manager.
Your Responsibilities
Provide leadership and direction to the Customs Teams
Review and ensure capacities for onboarding of new tasks with goal to minimize FTEs requirements, as per KN GS guidelines.
Overall leadership of transformations related to KNGS Customs Teams with goal of cost efficiency for the countries (reduce overcapacity from back-office/transactional teams, Intra-transfer projects between different KN GS locations, transfer tasks to transactional model, etc.)
Identify and suggest new opportunities for value-creation for countries/region, with focus on scalable tasks for KNGS Customs related tasks.
Take ownership and ensure the implementation of the Department strategy.
Ensure Team leads and staff responsibilities are aligned, communicated, and made transparent.
Actively manage interfaces and information / knowledge exchange between our customers and amongst KN GS teams
Focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency for his/her scope of responsibility
To seamlessly on-board new Processes in accordance to plan for his/her scope of responsibility.
Focus on customer satisfaction through a high level of service quality.
Managing and initiating technical setups and team member training requirements/needs.
Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.
Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for the critical positions.
Your Skills and Experiences
A career in International Trade or related experience.
At least one year of experience on freight forwarder or logistics.
At least one year of experience leading teams or in charge of personnel.
Lean Six Sigma Yellow/Green Belt Certification or similar.
Knowledge of KN processes, systems, operations, products, and services is a plus.
Project Management Experience (preferred).
Excellent stakeholder management skills.
Advanced Excel and English skills.
Customer service orientation.
Focus on performance, execution, improving efficiency and quality, optimization, problem solving.
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.