Job Information
Kuehne+Nagel Contract Logistics Customer Service Specialist in Chonburi, Thailand
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively and efficiently, ensuring that all supply chain process are seamless.
Your Responsibilities
To respond to customer requests in a timely quickly, identifying and solving issues, complaints or disputes in aprofessional manner.
To manage and process received orders in the system, handing them over to the warehouse operations teamfor completion.
To communicate with customers regarding the order status or when issues arise.
To prepare and sort documents such as cycle count reports, invoices; identifying interpreting data for systementry.
To coordinate with customer to submit billing as per agreed timeframes along with required supportingdocuments, monitor follow up any discrepancies in original tax invoices, escalating as necessary.
To identif implement solutions aimed at continuous improvements within the customer portfolio (e.g.data quality, turnaround times, + customer satisfaction).• To ensure compliance with all customer contractual obligations on the part of the company
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Your Skills and Experiences
Over 1 year experience as Warehouse Customer Service Officer
Strong knowledge in Warehouse management
Experience in global freight forwarder is preferred but not a must
Being able to solve problems efficiently
Skills in MSOffice
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.