Job Information
Kuehne+Nagel Customer Service Agent in Colnbrook, United Kingdom
We're looking for you! QuickSTAT Global Life Science Logistics a Kuehne+Nagel company is seeking a new addition to join our International team.
Your Role
As a Customer Service Agent you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies. Collaborate with all other departments to ensure maximum client satisfaction.
Your Responsibilities
Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, (which includes routing, classifying of service type, establishing a deadline and printing the job order.
Managing the green light approval process for consignments destined to non EU destinations.
To assist in providing clients with continuous status notifications and performing the necessary follow-up’s (which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc).
Monitoring and actioning of client emails via the shared mailbox’s.
Ensure compliance with company policies and procedures.
Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
Tracking and tracing consignments and providing the client with status updates throughout transit. Process client’s daily reports and manifests.
Your Skills and Experiences
Customer Services Experience
Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
Excellent understanding of World Geography.
Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
Awareness of time zones for different regions. Understanding of transit milestones (COB/POD etc)
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Good Reasons to Join
Quick Group of Companies offers competitive wages, Private Medical Insurance, Contributory Pension Scheme, Life Assurance, PHI Income protection. Our Colleagues enjoy our Route 2 Rewards scheme which offers discounts on everything from groceries to holidays, dining out and much more. WeCare for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. As part of the Kuehne + Nagel group of companies, joining our organisation brings a wealth of opportunities to grow and expand your career.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.