Job Information
Kuehne+Nagel Sea Logistics ISC Customer Care Specialist in Jakarta, Indonesia
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jakarta organization is looking for a new Sea Logistics ISC Customer Care Specialist to join our Sea Logistics team.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
Your Responsibilities
To qualify + enter customer orders into the operational execution process.
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
To create, review + refine customer reports.
To ensure delivery against all financial targets + strategic objectives across ISC.
Your Skills and Experiences
Bachelor degree
Preferred at least 1 year experience in related field
Able to converse fluently in Bahasa Indonesia and English
Ability to establish priorities and accomplish multiple tasks with minimal supervision & computer skills
Strong time management, analytical thinking, communication and coordination skill
Willing to work from our Jakarta and Cakung facility
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.