Job Information
Kuehne+Nagel Project Logistics Customer Excellence Specialist in Kuala Lumpur, Malaysia
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:
Your Responsibilities
To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
To prepare spot quotations, data for tender documents + actively participate in commercial support.
To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
Your analytical + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
You have been selected for this role for your knowledge across our operations; because you possess the key attributes we are looking for.
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.