Job Information
Kuehne+Nagel Warehouse Customer Service Representative - 1st Shift in Lewisville, Texas
At Kuehne+Nagel we are resourceful, diligent, and thorough. Our work ethic is built on ceaseless hard work and dedication to our craft. If you have a relentless mindset for excellence in customer service, consider joining us at our site in Lewisville, Texas!
Your Role
As a Customer Service Representative, you will work in the warehouse intercepting, processing, and keying orders into our system. As the primary contact for our internal departments and external customers, you must have an outgoing, professional demeanor, excellent verbal and written communication skills, and a passion for quickly solving problems with satisfactory solutions. Your typical schedule will be Monday - Friday, 9:00 am – 5:30 pm. The pay rate is $17.00 per hour.
Your Responsibilities
Delivery cancellationsrequested by the customer
Compile, sort, and verifyaccuracy of data to be entered
Provide delivery packinglists, BOL and POD requests
Handle tracking numberrequests
Confer with various departments and carrier personnel to expedite or trace missing or delayed shipments; compile statistics and prepare various reports
Compile statistics andprepare reports for management
Provide status checks
Upgrade the shippingmethod of transportation
Provide back up supportfor all accounts other than primary
Other duties asassigned
Your Skills and Experiences
2+ years of full-time customer service experience in a warehousing or distribution environment
Intermediate skills in Microsoft Word and Microsoft Excel
Experience with Manhattan or any Warehouse Management System (WMS)
Strong ability to quantify results and create accurate reporting
English fluency (written and verbal)
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.