Job Information
Kuehne+Nagel Sea Logistics ISC Customer Care Specialist in Phnom Penh, Cambodia
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Your Role
Your will be responsible for supporting customers by providing helpful information, answering questions, and responding to complaints.
Your Responsibilities
• To respond to customer requests in a timely quickly, identifying and solving issues, complaints or disputes in a
professional manner.
• To manage and process received orders in the system, handing them over to the warehouse operations team
for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare and sort documents such as cycle count reports, invoices; identifying and interpreting data for system
entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting
documents, monitor and follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g.
data quality, turnaround times, and customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.
Your Skills and Experiences
Over 2 years experience as Sea Logistics Customer Service Specialist
Experience working in global freight forwarder is preferred but not a must
Strong service mind
Being able to make a rapport with client
Being able to work under pressure and solve client's problem
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.