Job Information
Kuehne+Nagel Sea Logistics Customer Care Specialist in Saint Paul, Minnesota
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Minneapolis/St Paul Apt site is looking for a new Customer Care Specialist to join our Sea Logistics team.
Your Role
Reporting to the Area Sea Logistics Customer Care Manager you will support external & internal Customers, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Your Responsibilities
You will proactive advice and consultancy, ensuring Customer satisfaction
Qualification and entry of Customer orders into Operational process
You will support Customer Development & Maintenance
You will maintain close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Ceneter) for an enhanced customer experience
Avoid additional costs & expenses due to internal service failure
Qualification of Customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)
Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile)
Establishing and building Customer relationships (Sales support)
Your Skills and Experiences
High School Degree / Diploma
2+ years' Sea Logistics experience
2+ years' Customer Service experience
You have the ability to work a hybrid schedule with 4 days in the office
You have the ability to travel for business
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.