Job Information
Kuehne+Nagel Director of Commercial Operations in San Francisco, California
Join QuickSTAT, a top international logistics organization, as our Director of Commercial Operations. Drive regional growth with high-level strategies, execute tailored sales plans, and lead the commercial operations team. Elevate client engagement, assess customer satisfaction at a senior level, and expertly handle critical situations. Optimize resource allocation for events, stay informed on market trends, and capitalize on revenue opportunities. Shape your career with us—apply now for a rewarding role in the dynamic field of Healthcare logistics.
Your Role
Take the reins in overseeing regional customer accounts, strategically developing solutions that precisely meet customer needs and drive optimal sales and profits. Be the face of QuickSTAT, cultivating a positive image with prospects and clients while actively supporting the corporation's strategic objectives. Represent the organization with professionalism during customer visits and at trade shows or events. This role is an opportunity for hands-on involvement in account management, where your strategic thinking and customer-focused approach make a tangible impact on our success.
Your Responsibilities
Orchestrate customer accounts on a regional scale, driving growth through high-level strategies and leading the account growth team for effective execution.
Develop and implement specific sales strategies at the account level, collaborating seamlessly with the Quick team for successful execution.
Elevate client engagement through on-site meetings, meticulous review of deliverables, and active participation in Quarterly Business Reviews (QBRs) and critical meetings.
Engage with customers at a senior level to assess satisfaction, manage critical situations with at-risk accounts, and ensure a proactive approach to customer needs.
Ensure optimal allocation of resources for tradeshows and events, managing overall Return on Investment (ROI) effectively.
Develop and maintain a deep understanding of competitive products and market activity, providing regular reports to keep management and sales peers informed.
Identify new revenue and margin opportunities, contributing to the development and implementation of response strategies.
Build and sustain high levels of customer satisfaction by directing necessary resources to meet regional customer needs.
Guide on-site representatives in business development, ensuring profitable ventures through mentoring and development.
Formulate and develop comprehensive business plans for each account, addressing sales growth activities, technology, market and competitive information, and pricing strategies, while coordinating customer-based activities and strategies globally with other sales organizations, maintaining regional account responsibility.
Your Skills and Experiences
8+ years experience in sales to Chief Medical Officers, Contract Research Organizations, Central Labs, pharmaceutical, biotech, and personalized medicine companies.
8+ years of logistics industry experience
Bachelors Degree
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $120,000.00 and $170,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.