Job Information
Kuehne+Nagel Air Logistics Customer Care Supervisor in Seattle, Washington
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Seattle is looking for a new Air Logistics Customer Care Supervisor to join our Air Logistics team.
Your Role
The Customer Care team supervisor is responsible for implementing and managing the Customer Care strategy for a specific team dedicated to a grouping of customers, as well as continuously optimizing the customer service experience resulting in customer excellence. The job holder is leading the Customer Care team dedicated to the vertical and/or account designation under their scope, and are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Knowledge Centers (O/RCC’s) and Shared Services have all of the necessary information (including systematic information) to be able to execute on our customers behalf.
Your Responsibilities
Provide leadership and direction to theCustomer Care team
Take ownership and ensure the implementationof a Customer Care strategy within the team
Ensure close cooperationwith Branch and Customer Care Location management as well as Operational/Revenue Care Centermanagers and teams for an optimized customer experience
Actively manage interfaces and information /knowledge exchange between our customers and amongst Kuehne+Nagel teams
Focus on continuous improvement on processesand controls aiming for a consistent customer centric model
Report to the Air Logistics Customer Care Manager
Schedule: Standard office hours
Your Skills and Experiences
Associate's degree or equivalent experience
2+ years of experience in a leadership role
5+ years of experience in 3PL- Air Logistics
Good Reasons to Join
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $70K and $80K. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KR1
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.