Job Information
Kuehne+Nagel Logistics Specialist in Singapore, Singapore
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
Your Responsibilities
Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Logistics Coordination: Oversee and manage the transportation of goods via air, ensuring timely and efficient delivery.
Order Management: Process and track customer orders, ensuring all documentation and regulatory requirements are met.
Communication: Maintain clear and proactive communication with customers, carriers, and internal teams to ensure smooth logistics operations.
Problem Solving: Identify and resolve any issues or delays in the logistics process, providing timely solutions to customers.
Documentation: Prepare and verify all necessary documentation for air shipments, including bills of lading, invoices, and export/import paperwork.
Compliance: Ensure all operations comply with relevant regulations, policies, and standards.
Your Skills and Experiences
Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field is preferred.
Experience: Minimum of 2 years of experience in air logistics, freight forwarding, or customer service.Skills:
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in logistics management software and MS Office applications.
Ability to work independently and as part of a team.
Problem-solving skills and attention to detail.
Knowledge: Understanding of air freight operations, customs regulations, and international trade compliance.
Language: Proficiency in multiple languages is an advantage
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.